If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery. Unfortunately because the Books are personalised and cannot therefore be re-sold, we cannot accept returns if you have a change of mind.

If you want to return an item, simply email us at info@newsrecreated.co.uk , indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement (in which case state the date of the edition you want) or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.

Returned Item(s) Lost in Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.

Refunds and Replacements

For item(s) returned to us within 30 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by News Recreated within 14 working days of receipt of the returned items.

A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, this will be to your original product specification (e.g. Year Book) as detailed on your original order, but please specify the date of the paper you require in your email to us.