Returns Policy
Returns
Each Capra NV order is prepared with our own special Capra NV branded double gift box. With an exchange and return service, Capra NV is the ideal website for purchasing goods for yourself or gifts.
You can return all standard products ordered on Capra NV within 30 days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer. Bespoke orders, made to order and sale items are non-refundable and cannot be exchanged.
How can I return or exchange a product ordered on capranv.com?
You can return/exchange any standard item purchased from capranv.com within 30 days after the delivery date. The item(s) must be in its original packaging and with its receipt, the return is at your expense. The item(s) will be refunded once full inspection has taken place to ensure there is no damage to the product or packaging.
Should you decide to exercise your right to return purchased products, Swanky Ltd trading as Capra NV will not accept returned products that have been altered from their original status, worn or damaged. Please note Capra NV do not refund the original cost of shipping the product to you.
The goods must then be returned within 30 working days from receiving.
Once the goods have been received you will receive a confirmation email. Your exchange/refund will then be processed.
If you need any further information, you can contact us by e-mail info@capranv.com
Monday to Friday (except bank holidays) between 10.00 am and 6.00 pm (UK time).
Is capranv.com a secured website?
Yes. All the information transmitted is secured using standard internet protocols (SSL). Capra NV does not store credit or debit card information.
What is your confidentiality policy?
You can use capranv.com without giving out any personal information. However, when you create an account on Capra NV, we will collect the necessary information relative to the invoicing and shipping of your order
Capranv.com will only share your personal information when it is necessary for the processing of your order: bank, courier partner etc.
capranv.com will use this information when it is necessary to identify you. capranv.com will only communicate your information when it is legally necessary to do so, following a complaint for example.
Where does Capra NV deliver?
Capranv.com delivers all over the world with few exceptions. We can ship to many countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the EU.
How can I contact customer services?
You can contact our customer services:
By e-mail at info@capranv.com
Monday to Friday (except bank UK holidays), between 10.00 am and 6.00 pm (UK time).
Do you have a gift service?
Capranv.com is the perfect place to buy someone a present. It is extremely easy to do, just enter the person's address as the delivery address. There is also the option to add a personalised message which will be attached to the package.
Can I return bespoke items?
Swanky Ltd trading as Capra NV does not accept returns for any item that is made to order including but not limited to bespoke pens, cufflinks and watches. In addition, this includes styles to which engraving, or bespoke messages are added. Capra NV is not responsible for any personal items that are added to our products after point of sale.