Shipping policy
Vital Gym ("we" and "us") is the operator of (https://www.vitalgym.co) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
All orders are shipped with insurance. You'll receive your tracking link via email.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
We dispatch within 2-3 business days of ordering.
3.2 Dispatch Time
All orders are usually dispatched within 2-3 business days of payment of the order (excluding items available to pre-order, please see below).
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For a pre-ordered item, the orders will be dispatched within 2-3 business days of when the item is available. The date for which the products will be available will be specified on the product pages on this website.
Orders containing multiple products (which include a pre-order) will be shipped separately:
- The available products will be dispatched 2-3 working days from when the order is placed
- The remaining pre-ordered items will be dispatched 2-3 working days from the date of when the pre-order items will be in stock
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 P.O. Box Shipping
Vital Gym will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved whilst we await the item.
3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us on hello@vitalgym.co so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service.
6. Duties & Taxes
6.1 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Vital Gym encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Vital Gym at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at hello@vitalgym.co.
10. Refunds
For refunds, please see our refund policy here.